turok Privacy Policy

This page describes what we collect when you use turok and how we keep that data protected. We at turok process personal information—including email address, phone number, national ID details, and payment method—only to verify your identity, process deposits and withdrawals, and comply with regulatory requirements in supported jurisdictions.

We do not sell your data to third parties. We do not use your Liga 1 betting history or payment details for marketing purposes beyond service notifications. Our data infrastructure uses encryption, secure servers, and access controls to limit exposure.

This policy applies to all users of turok and covers information you provide during account registration, verification, deposit, and every transaction on our platform.

What data we collect on turok

We at turok collect personal information in the following categories:

• Account registration: Email address, password (hashed), preferred username, date of account creation
• KYC verification: Legal name, date of birth, national ID number, residential address, and a scanned copy of your government ID
• Payment methods: Phone number (for e-wallet verification), bank account details or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), payment history
• Wagering and gameplay: Each bet you place, each game session you start, timestamps, stake amounts, outcomes, and settlement results
• Device and session: IP address, browser type, operating system, device identifier, login timestamps, session duration
• Communication: Any email, chat message, or support ticket you send to turok support

We do not collect biometric data, location data (beyond IP geolocation), or browsing history outside turok. We do not request access to your phone contacts, photos, or files.

How we use your data on turok

We at turok use the information we collect for the following purposes:

• Account security: Verify your identity, detect fraud, prevent duplicate accounts, enable password reset and two-factor authentication
• Payment processing: Process deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment; execute withdrawals; reconcile transactions
• Regulatory compliance: Meet legal requirements in jurisdictions where turok operates; respond to law-enforcement requests with appropriate legal documentation
• Service delivery: Calculate your account balance, settle wagers on Liga 1 and Champions League markets, track your transaction history
• Customer support: Respond to your inquiries, troubleshoot technical issues, investigate disputes
• Platform improvement: Analyze aggregate (non-personal) gameplay patterns to improve game stability and user experience

We do not use your personal data for marketing, targeted advertising, or third-party profiling. We do not sell your email address or phone number to marketing companies. We do not use your Liga 1 betting preferences to target you with promotional offers outside turok.

Third-party processors and data storage on turok

We at turok rely on third-party processors to handle specific functions. These processors include:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet partners handle e-wallet settlements; mobile banking, local payment, online payment, and e-wallet process bank transfers
• Cloud infrastructure providers: We store encryption keys, account data, and transaction records on secure servers; these servers may be located outside Indonesia
• Email service: We send account notifications and password-reset emails via third-party email providers
• Customer support platform: Our support chat and ticketing system is hosted on a secure third-party platform

All third-party processors operate under data-protection agreements requiring them to use your data only for the specified purpose and to maintain security standards comparable to our own. We do not allow processors to use your data for their own marketing.

Our servers may sit outside your jurisdiction. Your data may be transferred across borders for processing. We ensure all transfers use encryption and comply with the data-protection principles outlined in this policy.

Data retention on turok

We at turok retain your data for as long as necessary to serve you and comply with law. Specifically:

• Account data (email, username, KYC): Retained while your account is active and for seven years after closure to comply with financial record-keeping requirements
• Transaction history: Retained for at least 90 days (visible to you in your account dashboard) and indefinitely in encrypted archives for audit and regulatory purposes
• Support communications: Retained for one year for dispute resolution; longer if a dispute is active
• Device and session logs: Retained for 30 days for security analysis; older logs are deleted

If you request account closure, we will delete your account credentials and personal data after any pending withdrawals or disputes are resolved. However, we retain aggregated, anonymized records of your account activity (without identifying you) to comply with financial-crime prevention requirements.

Your rights and data subject requests on turok

We at turok respect your rights over your data. You can:

• Access your data: Request a copy of all personal information we hold about you; we will provide this within 30 days
• Correct inaccuracies: Update your email, phone number, or address directly in your turok account settings; contact support if you need help
• Request deletion: Ask us to delete your account and associated data (subject to legal retention requirements); we will comply within 90 days where permitted
• Restrict processing: Request that we limit how we use your data (e.g., no automated fraud detection); this may limit our ability to serve you

To exercise any of these rights, contact turok support with your request. We will verify your identity and respond within the timeframe specified. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.

Cookies and tracking on turok

We at turok use cookies (small text files stored on your device) for the following purposes:

• Session management: Keeping you logged in while you browse turok markets for Liga 1 and Champions League
• Security: Detecting suspicious login attempts and enabling two-factor authentication
• Preference storage: Remembering your preferred language, odds format, and display settings
• Analytics: Tracking aggregate (non-personal) page-load times and feature-usage patterns to improve performance

You can disable cookies in your browser settings, but this will limit turok functionality (e.g., you will be logged out frequently). We do not use third-party tracking cookies or allow advertisers to place cookies on turok.

Children and data on turok

We at turok do not knowingly collect data from users under the age of majority in their jurisdiction. Our Terms & Conditions prohibit account creation by anyone under the legal age for online wagering. If we become aware that we have collected data from a minor, we will delete that account and associated data immediately.

Policy changes and contact information

We at turok may update this Privacy Policy as our practices evolve or as required by law. We will post significant changes on this page and notify active users via email at least 30 days before changes take effect. Your continued use of turok after such notice constitutes acceptance of the updated policy.

If you have questions about this policy or wish to exercise your data rights, contact turok support:

• Email: [email protected]
• In-app chat: Available in English during business hours
• Mailing address: turok support team, serving users across Jakarta, Surabaya, Bandung, and Medan

Summary of turok's data commitments

We at turok are committed to protecting your privacy. We collect only the data necessary to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and operate our platform. We use industry-standard encryption, limit staff access, and retain data only as long as required.

You have the right to request access, correction, or deletion of your data. Our support team is available to help you understand your privacy rights or report concerns about how we handle your information.

Services are available only where local law permits. Users are responsible for verifying that their access and use of turok comply with their own jurisdiction's law and privacy regulations.

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